Warranty Policy
At Shringar Jewellery India, we are committed to delivering premium-quality 92.5 sterling silver jewellery crafted with precision and care. Our warranty policy is designed to ensure transparency and customer confidence.
1. Warranty Coverage
Our warranty covers:
- Manufacturing defects
- Structural issues caused during production
- Defects in craftsmanship identified under normal usage conditions
Warranty support is applicable only after product inspection and approval by our quality team.
2. Warranty Does Not Cover
The warranty does not apply to:
- Normal wear and tear
- Tarnishing due to improper storage or moisture exposure
- Damage caused by perfumes, chemicals, water, or sweat
- Broken chains, bent jewellery, scratches, dents, or accidental damage
- Damage caused by mishandling or improper use
- Natural fading of gold plating over time
- Third-party repairs or modifications
3. Gold-Plated Jewellery Disclaimer
22KT gold-plated silver jewellery may naturally experience gradual fading depending on:
- Frequency of usage
- Exposure to moisture and chemicals
- Storage conditions
- Skin type and environmental factors
Gold plating wear over time is considered a natural process and is not treated as a manufacturing defect under warranty.
4. Warranty Claim Process
To request warranty support:
- Customers must contact our support team with order details
- Product images/videos may be requested for preliminary review
- Physical inspection may be required before approval
Warranty approval is solely based on quality inspection findings.
5. Repair & Service Support
Where applicable, we may offer:
- Minor repair assistance
- Polishing and cleaning services
- Replating support for eligible products
Additional charges may apply depending on:
- Product condition
- Design complexity
- Repair requirements
6. Warranty Time Period
Warranty applicability may vary based on product category and craftsmanship type.
Customers are advised to contact support immediately upon identifying any manufacturing-related issue after delivery.
7. Limitation of Liability
Shringar Jewellery India’s responsibility under this policy is limited to:
- Repair
- Replacement
- Service support
based on inspection approval and service feasibility.
No cash compensation or indirect liability shall apply beyond the original purchase value of the product.
8. Jewellery Care Responsibility
To maintain product longevity, customers are advised to:
- Store jewellery in a dry, airtight box
- Avoid direct exposure to water, perfumes, and chemicals
- Use a soft polishing cloth for cleaning
- Handle delicate jewellery carefully
Improper care may void warranty eligibility.
9. Contact Information
Shringar Jewellery India
Fioana Building, Thane, Mumbai, Maharashtra, India.
Email: shringaarjewellery02@gmail.com
For warranty-related support, customers may contact us through:
- Website contact form