Exchange Policy
At Shringar Jewellery India, we aim to ensure customer satisfaction through a transparent and fair exchange process. Please read our exchange policy carefully before placing your order.
1. Exchange Eligibility
Products may be eligible for exchange under the following conditions:
- Incorrect product received
- Product received in damaged condition
- Size or design concerns (where applicable)
- Product remains unused and in original condition
All exchange requests are subject to inspection and approval by our quality team.
2. Conditions for Exchange
To qualify for exchange:
- Jewellery must be unused and unworn
- Original packaging, tags, invoice, and certificates (if applicable) must be available
- Product should not show signs of damage, alteration, or misuse
Shringar Jewellery India reserves the right to reject exchanges that do not meet quality inspection standards.
3. Exchange for Used Products
Used jewellery may be considered for exchange subject to:
- Product condition assessment
- Wear and damage evaluation
Applicable deductions may apply depending on the condition of the jewellery.
4. Non-Exchangeable Categories
The following categories may not be eligible for exchange:
- Customized or personalized jewellery
- Special made-to-order products
- Clearance or sale items
- Certain antique or handcrafted collections
Exchange eligibility for premium collections remains subject to management approval.
5. Exchange Value Calculation
Exchange value may be calculated based on:
- Current silver valuation
- Product condition
- Applicable making charges
- Product category and craftsmanship
GST, shipping charges, and transactional fees are generally non-adjustable.
6. Exchange Process
To request an exchange:
- Contact our support team with order details
- Share product images/videos if requested
- Wait for exchange approval confirmation
Approved exchanges must be shipped as per the instructions provided by our team.
Unauthorized exchanges may not be accepted.
7. Shipping Charges for Exchanges
Customers may be responsible for:
- Return shipping charges
- Re-shipping charges for exchanged products
Shipping charge applicability may vary depending on the exchange reason and approval status.
8. Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect item
- A defective jewellery piece
Please report the issue within 24–48 hours of delivery with:
- Order number
- Product images/videos
- Packaging images
Our team will review the request and assist accordingly.
9. Exchange Approval Timeline
Exchange approvals generally depend on:
- Product inspection
- Quality verification
- Stock availability
Processing timelines may vary depending on product category and logistics.
10. Important Notes
- Exchange requests raised after the eligible time period may not be accepted
- Products damaged due to misuse, improper care, or accidental handling may not qualify for exchange
- Natural silver tarnishing and gradual gold plating fading are not considered manufacturing defects
- Final exchange approval remains at the discretion of Shringar Jewellery India after inspection
11. Contact Information
Shringar Jewellery India
Fioana Building, Thane, Mumbai, Maharashtra, India.
Email: shringaarjewellery02@gmail.com
For exchange-related assistance, customers may contact us through:
- Website contact form