Return and refund
At Shringar Jewellery India, customer satisfaction and product authenticity are our priorities. We maintain a transparent return and refund process to ensure a smooth shopping experience.
Please read the following policy carefully before placing your order.
1. Return Eligibility
Products may be eligible for return under the following conditions:
- Product received is damaged or defective
- Incorrect product delivered
- Product remains unused and in original condition
- Return request is raised within the eligible return period
All return requests are subject to inspection and approval by our quality team.
2. Return Conditions for Unused Products
Unused products may be returned if:
- Jewellery is unworn and unused
- Original packaging, tags, and invoice are available
- Product is returned in its original condition
Please note:
- Shipping charges are non-refundable
- GST and applicable transactional charges are non-refundable
3. Return Conditions for Used Products
Used jewellery may be eligible for return subject to:
- Product inspection
- Wear and damage assessment
A deduction of approximately 20%–25% may apply depending on the condition of the jewellery.
Shipping charges and GST remain non-refundable.
4. Special Category Return Policy
The following categories may have separate return conditions:
- Kundan Jewellery
- Antique Fusion Jewellery
- Customized Jewellery
- Temple Jewellery
Eligible approved returns for special categories may receive up to 90% return value depending on inspection approval.
Customized jewellery orders are generally non-returnable and non-refundable.
5. Refund Process
Once the returned product is received and approved after inspection:
- Refunds will be processed to the original payment method
- Refund approval is subject to product condition verification
Refund timelines:
- Generally processed within 5–7 business days after approval
Actual credit timelines may vary depending on banks and payment gateways.
6. Non-Refundable Charges
The following charges are non-refundable:
- Shipping and delivery charges
- GST and applicable taxes
- Payment gateway or transactional fees (where applicable)
7. Return Request Process
To initiate a return request:
- Contact our support team with order details
- Share product images/videos if requested
- Wait for return approval instructions
Unauthorized returns without approval may not be accepted.
8. Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect item
- A defective piece
Please contact us within 24–48 hours of delivery with:
- Order number
- Clear product images/videos
- Packaging images
Our team will review and assist accordingly.
9. Buyback & Exchange Support
Shringar Jewellery India may offer buyback or exchange support based on:
- Silver valuation
- Product condition
- Applicable making charges
GST, delivery charges, and condition-based deductions may apply.
10. Important Notes
- Products showing signs of excessive wear, damage, or misuse may not qualify for refund
- Natural tarnishing due to silver oxidation is not considered a manufacturing defect
- Gold plating fading over time due to regular usage is considered natural wear
- Refund approval remains solely at the discretion of Shringar Jewellery India after inspection
11. Contact Information
Shringar Jewellery India
Fioana Building, Thane, Mumbai, Maharashtra, India.
Email: shringaarjewellery02@gmail.com
For return or refund-related assistance, customers may contact us through:
- Website contact form